ihelp live chat has all powerful tools that help you to connect with more customers – fast and powerful support, engage your team/group, while having your good brand and increasing effective bits of knowledge. You can chat on any devices such as smartphones, tablets and the desktop, intensify experience that your customers deserve.

Our ihelp app makes feel good and simple chat app, where you and your agents get all tools and information which help to support your customers.

• Message sneak-peek
• Visitor information
• Chat tags
• File sharing
• Timeline
• Chat archives

• Delivery status
• Notifications
• Transfer
• Chat transcripts
• Visitor banning

Ihelp live chat can be perfectly customized to create a true and professional branding image that meet your website’s look and feel good. And the live chat functions are all the way customized.

• Chat window themes
• Company logo
• Messages and labels
• Agent profiles
• Engagement graphics
• White label live chat app
• CSS customization
• Social media buttons

ihelp live chat team management tools give you the powerful efficiency to monitor agents work performance and also allow you to keep clip on the way they chat. One site multiple agents – keep any size of team consistently in their responses. Live chat is the security against the agents getting overwhelmed.

• Agents Management
• Teams Overview
• Agent account management
• Agent roles
• Chat supervision
• Work scheduler
• Chat limit

ihelp live chat analytics report gives you simple even intuitive information on the efficiency of your team. These built-in analytics and metrics are here to help you to track the important reporting structure and making better business decisions.

• Basic statistics
• Chat reports
• Ticket reports
• Filters
• Daily summary
• Reports via API
• Dashboard

Use modern wide-range of perfect, effective applications to chat with customers. All live chat app are easy to use but difficult to choose best ihelp app in terms of user-friendly, reliable and feature-rich no need to spend time, money and wide range of training.

• Web app
• Desktop apps
• ihelp live chat on mobile
• Cloud capability
• Chat window on mobile
• Application shortcuts

ihelp live chat that help you to connect with the tools you before used, ihelp app easy to integrates with multiple third party apps and services. Convert visitors into happy customers with the power of ihelp integration you can close many deals with less effort! Also you can easily check your customer data on real time.leo.

• Google Analytics
• Facebook
• Salesforce
• Mailchimp
• Dropbox
• join.me
• WordPress
• More integrations

ihelp live chat well develop as a e-commerce business software solution. This gives you quick analysis about buyer potential and enrols them, ihelp live chat helps you to keep track of your customers live chat and help you manage sales more effectively.

• Goals
• Sales information
• Targeting visitors from campaigns
• E-commerce integrations

With ihelp livechat you can easily identify who exactly visited to your website, with the help of customer data; you will be able serve better support and buying experience for your customer.

• Gathering customer data
• Visitor information filtering
• Additional visitors information

We keep your data safe and secured with our advance data centre, you can rest assure that your live chat data is safe and secured with ihelp. ihelp live chat software using SSL encryption to keep your data safe and secure.

• Credit card masking
• Access restriction
• Logging in with Google Accounts
• 2-step Verification

ihelp provide well-documented access to API so you can build your own functions, plugins and extensions to fit your workflow. Automate your workflow and create custom live chat integrations; with the help of API you make live chat lot faster.

• Workflow automation
• Webhooks
• JavaScript API

See how satisfied your customers about your service. They can leave rating with comments; after chat has finished; the user’s votes on like button or dislike button the thumb button votes of people; escalating issue raising tickets and also provide additional comments in post-chat survey.

• Chat ratings
• Rating comments
• Ticket ratings
• Post-chat surveys
• Satisfaction stats

ihelp live chat integrated with all necessary tools to ensure prompt and seamless resolution of customer inquiries. It allows you to handle all your support activities from one place, and all communication transformed into tickets like (chats, tickets, phone calls, email, and social media), within a ticket that has a organized workflow towards resolution of the client issue for better convenience.

• Ticket sources
• Private comments
• Tagging tickets
• Ticket rates
• Ticket reports