Hoteliers, The Future Of Hospitality Is Here. It’s Called iHelp.
We can all agree that many if not all hotel guests bring their phones with them when they travel. Moreover, recent studies show that over 65% of consumers prefer messaging a business for customer service over calling or emailing. Clearly most travelers would prefer using their phones to contact their hotel’s customer service. So why aren’t hoteliers switching over to messaging?
Well… they’re trying. But with no easy way to directly connect with guests via messaging, they’ve had to seek out their own means for getting in touch. Some hotels have gone so far as to develop their own messaging apps. Marriott, for example, now promotes direct messaging between guests and hotel staff. They’re one of many hotels trying to adapt to new consumer preferences in order to keep customer satisfaction rates up. But what if there’s an easier way?
Out Of Touch? Start iHelp!
With iHelp, our free business-to-consumer messaging app, guests can contact the front desk for immediate customer service the way today’s customers like it. Imagine your guest is out at dinner when they realize they need to order a few more pillows or request another night’s stay. Rather than call or email, they can get in touch with the front desk as easily as sending a message via iHelp. The same concierge answering phones and emails can respond in real time via mobile phone, tablet, or front desk computer.
Hospitality by definition is, “the friendly and generous reception and entertainment of guests, visitors, or strangers”. With iHelp, your customer service is the very essence of this definition.
Note from the CEO
“Microsoft CEO Satya Nadella made a profound statement recently. ‘Customer satisfaction is the leading indicator of a company’s success, ahead of even revenues.’ Revenues are actually lagging indicators. If your customers are happy, revenues follow. I guarantee you’ll not only maintain, but improve customer satisfaction and the success of your company with iHelp.” – Raghu Kulkarni
Ready to get in touch? iHelp is available on iOS, Android, or the web. For assistance with setting up your business profile and iHelpID, you can contact us anytime at support@iHelpapp.com.
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CUSTOM PRICING
$99
ONE TIME FEE
Unlimited agent accounts
Unlimited chat history
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
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ihelp live chat has all powerful tools that help you to connect with more customers – fast and powerful support, engage your team/group, while having your good brand and increasing effective bits of knowledge. You can chat on any devices such as smartphones, tablets and the desktop, intensify experience that your customers deserve.
Our ihelp app makes feel good and simple chat app, where you and your agents get all tools and information which help to support your customers.
Ihelp live chat can be perfectly customized to create a true and professional branding image that meet your website’s look and feel good. And the live chat functions are all the way customized.
ihelp live chat team management tools give you the powerful efficiency to monitor agents work performance and also allow you to keep clip on the way they chat. One site multiple agents – keep any size of team consistently in their responses. Live chat is the security against the agents getting overwhelmed.
ihelp live chat analytics report gives you simple even intuitive information on the efficiency of your team. These built-in analytics and metrics are here to help you to track the important reporting structure and making better business decisions.
Use modern wide-range of perfect, effective applications to chat with customers. All live chat app are easy to use but difficult to choose best ihelp app in terms of user-friendly, reliable and feature-rich no need to spend time, money and wide range of training.
ihelp live chat that help you to connect with the tools you before used, ihelp app easy to integrates with multiple third party apps and services. Convert visitors into happy customers with the power of ihelp integration you can close many deals with less effort! Also you can easily check your customer data on real time.leo.
ihelp live chat well develop as a e-commerce business software solution. This gives you quick analysis about buyer potential and enrols them, ihelp live chat helps you to keep track of your customers live chat and help you manage sales more effectively.
With ihelp livechat you can easily identify who exactly visited to your website, with the help of customer data; you will be able serve better support and buying experience for your customer.
We keep your data safe and secured with our advance data centre, you can rest assure that your live chat data is safe and secured with ihelp. ihelp live chat software using SSL encryption to keep your data safe and secure.
ihelp provide well-documented access to API so you can build your own functions, plugins and extensions to fit your workflow. Automate your workflow and create custom live chat integrations; with the help of API you make live chat lot faster.
See how satisfied your customers about your service. They can leave rating with comments; after chat has finished; the user’s votes on like button or dislike button the thumb button votes of people; escalating issue raising tickets and also provide additional comments in post-chat survey.
ihelp live chat integrated with all necessary tools to ensure prompt and seamless resolution of customer inquiries. It allows you to handle all your support activities from one place, and all communication transformed into tickets like (chats, tickets, phone calls, email, and social media), within a ticket that has a organized workflow towards resolution of the client issue for better convenience.
